submitted by longj@augsburg.edu
When the printer will not print or has the red light.
1. Go to the Copy Request System
2. Select the Service option
3. Fill out your information.
4. For Ticket Request select Printer Service from the drop-down menu.
5. Fill out the printer serial number from the yellow Marco sticker and the location
(building and nearby room) of the printer you are not able to print from.
6. Tell us what the printer is doing. Does your print job not even show on the printer?
(This is usually a network issue for IT.) Does it say there is no paper, but the tray is
full? (This usually means an odd paper size was sent from the computer. The job
should be deleted and resent on letter size paper.) Is the printer jammed, out of toner
or have an error message showing? This information can help us fix it faster.
7. Submit the service ticket to the Copy Center.
8. Once we receive the request we will see what we can do to fix the printer or call in
Marco.