submitted by hr@augsburg.edu
Summary of Position
The Senior Academic Technologist position is a Liaison for Computing (LFC) role that prioritizes building relationships with constituents so as to increase the effectiveness of IT support, and by extension, provide an exceptional educational experience for our students. The Senior Academic Technologist serves as the primary point of contact for IT needs for designated departments at Augsburg University. The Senior Academic Technologist provides thought leadership to the eLearning team around providing an extraordinary teaching and learning environment at Augsburg. The LFC cultivates effective and innovative use of IT resources through positive professional working relationships, awareness and expertise in discipline-related IT resources, and through consultative just-in-time support. The LFC manages and shapes the support needs of designated departments, sees resolutions through to completion, and works to systematically improve IT literacy.
Primary Responsibilities
– Develop positive, professional working relationships with designated administrative and academic personnel. Time is shared between supporting faculty at Augsburg and with investing in the IT department.
– Provide strategic leadership to the eLearning team incorporating best practices in academic technology and pedagogy.
– Serve as the single point-of-contact for computing and telecom support of designated academic personnel. Provide first level troubleshooting and service of computer and telecom equipment used by designated academic personnel.
– Initiate and develop projects that span multiple departments and/or are enterprise level.
– Provide technical and pedagogical expertise within designated departments and across the university.
– Work with designated academic personnel to recommend acquisition of resources as needed. Serve as an advocate for the recommendations.
– Maintain awareness of, and develop useful expertise with, IT resources relevant to the designated departmental areas. Compile and refine documentation and training materials as part of the User Support team.
– Act in a leadership role by representing IT on university committees or working groups.
Additional Responsibilities
– Lead projects around academic technologies and learning management system (LMS) improvements.
– Manage support of designated personnel in consultation with other members of the User Support, Enterprise Solutions Team (EST), and Systems & Networking (SysNet) teams around issue resolution.
– Participates in appropriate IT department and working group meetings to stay informed about current IT systems and policies as well as provide feedback and guidance for the design and evolution of IT systems and policies.
– Support and participate in projects brought forward by the Enterprise Solutions Team and Systems & Networking teams.
– Provide leadership inside and outside of IT, convene and lead group projects, responsibility for supporting users outside of designated departments
– Supervise student workers deployed in troubleshooting and service tasks.
– All other duties as apparent or assigned by supervisor(s). Daily work schedule may depend on the needs of supported departments.