Facebook has begun disabling certain types of accounts that were used in the past to create and manage pages for Augsburg academic departments and other groups on campus. These so-called “gray accounts” do not have access to the same security features as standard accounts, and are being phased out by Facebook to increase security. Pages that only list a gray account as the Admin could be disabled by this change during the month of April.
If your department has an active Facebook page that was created by your area LFC, or if you do not know who created the page, please check to ensure that at least one person with a standard Facebook profile is listed as an Admin.
- From your page, select Settings and then Page Roles.
- Under Existing Page Roles, if the only Admin listed is an email alias using the format “firstname.lastname@example.org” (e.g., email@example.com), this is a gray account and your page is at risk of being disabled.
- Under Assign a New Page Role, add at least one person with a standard Facebook account tied to either an Augsburg or personal email address as an Admin.
Marketing and Communication and IT are developing a new set of procedures and best practices to ensure that the university retains access to Augsburg-related Facebook pages as individual employees change over time. We will share these with the community in the coming weeks.
In the short term, please contact your LFC with any questions or requests for support.