New Staff Position: Program Manager, Department of Public Safety (DPS)

submitted by hr@augsburg.edu

Summary of Position

The position is responsible for directing the University’s 24/7 Communications Center and Dispatch Services for DPS. The position directs internal and external emergency communications, parking administration and enforcement, and the all-access control center.

Primary Responsibilities

– Supervises student employees working within the communications and parking areas within DPS, including but not limited to hiring, training, scheduling, and performance management.
– Directs campus parking, including permit sales/revenue generation, parking violations appeals, community and/or special event parking.
– Responsible for planning and implementation of awareness and prevention programming and campaigns, including safety tips, sexual misconduct (e.g., sexual assault, dating violence, domestic violence, stalking), and alcohol/other drugs in conjunction with campus partners.
– Provides oversight for all building access software and management.
– Manages key and fob inventory, tracking, and replacement.
– Assists management with coordinating the communications and parking budget, including vendor software, supplies, and parking revenue.
– Shares 24/7 rotation for on-call responsibility to respond to emergency situations and/or urgent matters for DPS.
– Responsible for testing, maintenance, and upgrades of all software related to parking, access control, and dispatch.
– Assist with DPS, conduct, Title IX, and other investigations and adjudications.
– Manage creation and distribution of student IDs and bus/light rail transit cards.

Additional Responsibilities

– Audits required logs, reports, and record maintenance related to communications and infrastructure.
– Manages and implements software and radio systems.
– Maintains licensing and compliance through Federal Communications Commission, including maintaining required logs.
– Manages switchboard, including frequent updates with staffing changes.
– Orders and distributes office supplies and other materials.
– Collects and deposits funds related to parking fines and fob replacements.
– Performs other duties as apparent and assigned by supervisor.

Work Environment and Physical Demands

– Frequent phone and computer use.
– Occasional strenuous physical conditions or potentially extreme temperature conditions, such as medical or security emergencies, indoors or outdoors.
– Infrequent encounters with potentially hostile or injured person(s) as part of the work environment with DPS.
– Occasional irregular or extended hours that may include evenings, weekends, and/or holidays.

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